Privacy Policy

Last updated: 23rd January 2026

1. Our commitment to your privacy

We are committed to protecting your privacy and handling personal information in a transparent and responsible manner.

This Privacy Policy explains how we collect, use, store and disclose personal information in the course of operating our real estate and property management business in Queensland, Australia.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as amended and in force from time to time, including the privacy reforms effective from 2024–2025.

2. Scope of this policy

This Privacy Policy applies to personal information collected:

• Through our website

• Through direct contact with us (phone, email, SMS, social media)

• At open homes, inspections, appraisals and meetings

• Through rental applications and tenancy management

• In the course of providing sales, leasing and property management services

Personal information collected outside our website (including at open homes or through general enquiries) is handled in the same manner and subject to the same protections as information collected online.

3. What personal information we collect

We collect personal information that is reasonably necessary for our business functions and activities.

General information

This may include:

• Name

• Contact details (email address, phone number, postal address)

• Property details (owned, leased or enquired about)

• Records of communications with us

Property management and tenancy information

For rental applications and tenancy management, we may also collect:

• Date of birth

• Identification documents (such as driver licence or passport details)

• Employment and income information

• Rental history and references

• Emergency contact details

• Bank account details for rent payments or bond refunds

• Information required to comply with residential tenancy laws and property management obligations

We will only collect sensitive or identification information where lawful and reasonably necessary, and we will explain why it is required at the time of collection.

4. How we collect personal information

We collect personal information:

• Directly from you when you interact with us

• From application forms and tenancy documentation

• From referees, employers or previous agents (with your knowledge or consent, where required)

• From publicly available sources where lawful and relevant

We do not collect personal information by unlawful or unfair means.

5. How we use personal information

We use personal information only for purposes that are reasonably necessary to conduct our business, including:

Sales and enquiries

• Responding to enquiries and providing requested information

• Conducting appraisals and property marketing

• Managing property sales and negotiations

Property management and tenancy

• Assessing rental applications

• Verifying identity, references and rental history

• Managing tenancy agreements and compliance obligations

• Collecting rent, bonds and other payments

• Arranging inspections, repairs and maintenance

• Communicating with landlords, tenants and contractors

We do not use personal information for unrelated secondary purposes without consent, unless permitted or required by law.

6. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business, including to:

Sales-related recipients

• Buyers, sellers and their professional advisers

• Conveyancers and solicitors

• Service providers supporting our systems and operations

Property management and tenancy recipients

• Property owners and landlords

• Contractors and tradespeople

• Tenancy databases (where lawful and relevant)

• Financial institutions for rent and bond processing

• Government authorities where required by law

We do not sell personal information.

Where we disclose personal information to third parties, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws.

7. Overseas disclosure

Some service providers (such as cloud-based software or IT services) may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

8. Marketing communications

We may send you marketing or informational communications where permitted by law.
You may opt out at any time by using the unsubscribe facility or contacting us directly.

9. Website analytics, cookies and tracking

Our website may use cookies and standard analytics tools to collect information such as:

• IP address

• Browser type

• Pages visited and time spent on the site

This information is used to improve website functionality and user experience and is not used to identify individuals.

You can manage cookies through your browser settings.

10. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information is retained only for as long as necessary to fulfil business, legal, regulatory or tenancy obligations, after which it is securely destroyed or de-identified.

11. Access, correction and complaints

You have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate, out-of-date or incomplete information

• Make a privacy complaint if you believe we have mishandled your information

Requests and complaints can be made using the contact details below.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Children’s information

Our services are not directed to children. We do not knowingly collect personal information from children under 13 years of age.

13. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.